Privacy Policy

1. Who we are (Data Controller)

This website is operated by Best Timber Cabins (the “Data Controller”). For any questions about this policy or your data, please contact us:

Email: office@besttimbercabins.co.uk • Phone: +44 7491 384935

2. What data we collect

• Contact details you provide (name, email address, phone number).
• Content of enquiries (messages, preferences, project information, uploaded files).
• Website usage data (e.g., IP address, browser type, device information, pages viewed, time on page) collected via server logs and, where used, analytics cookies.
• Marketing preferences (where you opt in).

3. How we use your data

• Responding to enquiries, preparing quotations and managing projects.
• Operating, maintaining and improving our website and services.
• Sending updates or marketing you have requested or consented to receive.
• Complying with legal or regulatory obligations and exercising our legal rights.

4. Lawful bases for processing

We process personal data under one or more of the following lawful bases:

• Consent (e.g., for optional marketing emails).
• Contract (to take steps at your request before entering a contract, or to perform a contract with you).
• Legitimate interests (to run our business, respond to enquiries, improve our services; we balance these interests against your rights).
• Legal obligation (to meet record‑keeping and other legal requirements).

5. How long we keep your data

We keep personal data only for as long as is necessary for the purposes set out in this policy. Typical retention periods include: enquiry records for up to 24 months and transactional records for up to 6 years to meet accounting/legal requirements.

6. Sharing your data

We do not sell your personal data. We may share it with trusted service providers who support our operations (e.g., website hosting, email, analytics), subject to confidentiality and data protection obligations. We may also share data where required by law or to establish or defend legal claims.

7. International transfers

If personal data is transferred outside the UK, we will ensure appropriate safeguards are in place (such as the UK International Data Transfer Agreement or Standard Contractual Clauses).

8. Cookies & analytics

Our website uses essential cookies to function. We may also use analytics cookies to understand site performance and improve user experience. You can control cookies through your browser settings and (where enabled) our cookie banner.

9. Your rights

Under UK GDPR, you have the right to request access, rectification, erasure, restriction, objection, and data portability, and to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details above.

10. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Children

Our services are not directed to children under 16. If you believe a child has provided us with personal data, please contact us so we can delete it.